Shipping

All orders made from our webstore (www.alphardgolf.com) are shipped within 3 business days, Monday through Friday, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following week. We use Fedex Ground Shipping, please allow 5 – 7 business days for delivery.

We can only ship to U.S. addresses at this time. Please note we do not offer shipping to P.O. Boxes, personal mailboxes, U.S. Territories or APO addresses.

30-Day Returns

In the event that you are not satisfied with any purchase made from our webstore (www.alphardgolf.com), you may return the unused product, along with all original packaging within 30 days of receipt for a full refund or replacement product.

Refunds will be for the purchased price of the returned goods, shipping and handling fees will not be refunded. If the return is due to defective products or an incorrect order, please email Alphard Golf Webstore Customer Support at support@alphardgolf.com and provide photos to initiate the return. In these cases, you may be compensated for the return shipping.

Before returning any product to Alphard Golf, you will need to obtain a Return Material Authorization (RMA) Number from Alphard Golf Webstore Customer Service.

 

What is Alphard Golf’s return policy?

In the event that you are not satisfied with any purchase made from our webstore (www.alphardgolf.com), you may return the unused product, along with all original packaging within 30 days of receipt for a full refund or replacement product.

Refunds will be for the purchased price of the returned goods, shipping and handling fees will not be refunded. If the return is due to defective products or an incorrect order, please email Alphard Golf Webstore Customer Support at support@alphardgolf.com and provide photos to initiate the return. In these cases, you may be compensated for the return shipping.

Before returning any product to Alphard Golf, you will need to obtain a Return Material Authorization (RMA) Number from Alphard Golf Webstore Customer Service.

For more details, please click here.

How do I arrange a return?

If you would like to return a product email Alphard Golf Webstore Customer Support at support@alphardgolf.com. We will provide you with a Return Material Authorization (RMA) Number, which is required for correct handling of your return.  You will need to provide the following information when contacting Customer Support:

  • Your Alphard Golf Webstore order number
  • Proof of purchase
  • Reason for return
  • Customer name, address details and e-mail address
  • Once all details have been checked the RMA number will be created. A confirmation email will be sent to you including the steps to follow for a correct return of your order.

Note:

  • Make sure you pack the product securely to ensure that no damage will occur in shipping and include a copy of your proof of purchase.
  • Ensure the RMA number is clearly visible on the outside of the packaging as well as on the copy of the proof of purchase you include inside the box.
  • Do not return goods without a RMA number.
  • Failing to include a valid RMA number might result in the product being returned, a delay in processing and/or your order not being refunded.
  • Keep hold of your proof of delivery and take note of the tracking number.
  • Alphard Golf is not responsible for packages not received if a tracking number is not provided.
  • Returns must be returned prepaid; we cannot accept C.O.D. deliveries.

What happens after product is returned?

The package will be shipped to our warehouse to be inspected based on the information provided when the RMA number was created. Once the inspection is complete the refund will be processed, you will receive a credit in the amount that you paid (this excludes any shipping costs). Allow a couple of weeks for the refund to be processed. When unreported damage is found, either a charge will be applied (product will be handled as an out-of-warranty repair) or the product will be shipped back to you.