General

What is the difference between Duo Evolution, Duo Deluxe and Duo Lite?

The Duo Cart main frames are all the same (ie. all folds down in 2 easy steps), but each is different in style & colors as well the number of pockets available.

– Duo Evolution has a thermoformed external putter well catering to even large grips, and 9 pockets including an insulated cooler pocket. Comes in Black/Bright White, Black/Grabber Yellow and Black/Neon Green
– Duo Deluxe has 9 pockets including an insulated cooler pocket. Comes in Red, Navy and Black.
– Duo Lite has 6 pockets and comes in fun colors of Orange, Lime and Violet.

The outer fabric (the Skin) of the Duo Cart can be replaced with any of our Skin as attachment points are the same for all models. So if you have a Duo Lite now it’s possible to upgrade to a deluxe by purchasing the deluxe Skin.

What is the folded size?

Once folded the Duo Cart takes up only the space of a regular cart bag, the folded dimension is: 13” (H) x 43” (L) x 18.5” (W)

How wide are the wheels?

The wheels of the Duo Cart are 65mm wide.

I don’t have a paypal account, can I pay with my credit card instead?

Yes, you can checkout as a PayPal guest. This allows you to pay by credit or debit card without having to create an account, but still affords you the security and peace of mind that PayPal provides. All major credit cards are accepted:

Visa / Delta / Electron
MasterCard / Eurocard
Maestro
American Express

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.

 

Some Whys

Why use a push cart when I can carry?

Dr. Neil Wolkodoff, medical director of the Colorado Center for Health and Sports Science, “I would just tell you this from my observations of golfers I work with,” Wolkodoff said on Tuesday. “People who push a cart have a lot fewer [health] issues, and a lot less potential for issues. The golf swing is tough on the back no matter how you look at it. If you can use a push cart and keep one more stress away from the back that’s a great thing.”

“No matter how good your carrying system you still have to use core muscles to hold the bag,” he said. “When you’re pushing a cart you don’t have the stress on your core musculature and shoulders. You’re able to go up a hill and those muscles were not pre-fatigued.”

Read the full article here.

Why is push better than pull?

In general, it’s better to push rather than pull. Pushing a load is less stressful on your body because you use the weight of your body and maintain a more neutral posture. When you pull, your body is often twisted and you frequently use only one hand, increasing the possibility of injury.

Why 4 wheels is better 3?

4 wheels offer greater stability when compared to 3 wheels push carts.

Why should I consider buying a Duo Cart?

There are plenty of advantages, but here are the important few:

Easy to store: The Duo Cart has the golf bag and push cart seamlessly integrated, it folds down to just about the size of a cart bag so stores as one item. It’s so compact and space efficient inside the car trunk, it let’s you minimize luggage fee when traveling by air or storage fee when you store at the country club.

3x Faster Set Up: It’s straightforward to set up (2-steps only), hydraulic assisted and you don’t have to deal with the usual extra steps of getting the straps in position and strapping your bag to the cart which may take some time as you need to make sure it is sitting well in the cart and won’t wobble around.

Peace of mind: Your golf bag and the push / pull might not be designed for each other, there are lots of golfers who end up having to shop for another golf bag or vice-versa so the bag will sit well on the push / pull cart. With the Duo Cart, there’s no such problem as the bag and push cart have been seamlessly integrated.

Convenience: The Duo Cart was designed with convenience in mind, and it’s easy to stay organized with so many pockets and designated storage spots from balls to pins to your umbrella.  When it is a breeze to setup your cart, and everything is conveniently located you can focus on your game.

 

Usage

How do I prepare the Duo Cart to ride on a golf cart?

Front wheels and the back wheels assembly of the Duo Cart can be removed in just a few easy steps, once removed you are ready to secure it on a riding cart.
See our demo here.
Step 1: Back wheel assembly – unscrew the 2 thumb nuts where the back wheel assembly and main frame attaches. Slide the back wheel assembly upwards to release from main frame.
Step 2: Front wheels – push the button in the middle of the wheels to release the front wheels.
you are now ready to store away the wheels and strap the Duo Cart on a riding cart.

Tips:

  • Have the straps of the cart go around the handle of the Duo instead of the entire bag, this way you have access to all the pockets.
  • When you put the wheels back, make sure the front wheel with a brake disc is put back on the left front of the Duo Cart. Your brake will not work if the wheel with brake disc is on the wrong side.

How do I change the skin?

It’s not complicated and will only take a few minutes.

See our demo here.

How should I clean my Duo cart?

We recommend that you use a damp cloth to clean your cart. For fabrics, use mild soap, taking care not to soak the material. Do not machine wash the fabric or use bleach.

What are some not so obvious features I should know of?

– When it’s raining or very windy attach your scorecard to the inside of the tray cover, the bungee cord is a loop so securing of the card and pencil works the same inside the tray cover.

– When securing the Duo Cart on an electric cart, loop the straps around the handle (instead of around the entire bag), this way you get access to all the pockets.

– When transporting the Duo Cart a short distance, you don’t have to carry it, just wheel it around like you use a travel cover with the black strap near the handle.

 

Troubleshoot

There’s a clanking sound from the front wheels (brake not engaged), how can I fix it?

The sound is likely caused by the brake peg not totally extracting from the holes in the front wheel after the braking lever was released, it can be fixed easily by loosening the tightness of the brake cable.

Please loosen the brake cable nut to fix it (see reference photo here).

Please contact us at support@alphardgolf.com if the problem persists.

The brake is not engaging, how can I fix it?

Usually this is caused by the front wheel with brake disc being put on the wrong side. Please check if the disc with positive pin holes is on the left side of the front wheel when you are standing behind the handle. Then, make sure that wheel is all the way pushed in.

Please contact us at support@alphardgolf.com if the problem persists.

I have to push down on the cart to fold it, is it normal?

Yes, it’s normal that you need to push down on the cart because there’s a hydraulic cylinder hidden in the aluminum tube. It is like the hydraulic cylinders for a car’s trunk. It power assists to unfold the cart, but you have to apply a little force to fold it back down.

 

Support

What is Alphard Golf’s return policy?

In the event that you are not satisfied with any purchase made from our webstore (www.alphardgolf.com), you may return the unused product, along with all original packaging within 30 days of receipt for a full refund or replacement product.

Refunds will be for the purchased price of the returned goods, shipping and handling fees will not be refunded. If the return is due to defective products or an incorrect order, please email Alphard Golf Webstore Customer Support at support@alphardgolf.com and provide photos to initiate the return. In these cases, you may be compensated for the return shipping.

Before returning any product to Alphard Golf, you will need to obtain a Return Material Authorization (RMA) Number from Alphard Golf Webstore Customer Service.

For more details, please click here.

How do I arrange a return?

If you would like to return a product email Alphard Golf Webstore Customer Support at support@alphardgolf.com. We will provide you with a Return Material Authorization (RMA) Number, which is required for correct handling of your return.  You will need to provide the following information when contacting Customer Support:

  • Your Alphard Golf Webstore order number
  • Proof of purchase
  • Reason for return
  • Customer name, address details and e-mail address
  • Once all details have been checked the RMA number will be created. A confirmation email will be sent to you including the steps to follow for a correct return of your order.

Note:

  • Make sure you pack the product securely to ensure that no damage will occur in shipping and include a copy of your proof of purchase.
  • Ensure the RMA number is clearly visible on the outside of the packaging as well as on the copy of the proof of purchase you include inside the box.
  • Do not return goods without a RMA number.
  • Failing to include a valid RMA number might result in the product being returned, a delay in processing and/or your order not being refunded.
  • Keep hold of your proof of delivery and take note of the tracking number.
  • Alphard Golf is not responsible for packages not received if a tracking number is not provided.
  • Returns must be returned prepaid; we cannot accept C.O.D. deliveries.

What happens after product is returned?

The package will be shipped to our warehouse to be inspected based on the information provided when the RMA number was created. Once the inspection is complete the refund will be processed, you will receive a credit in the amount that you paid (this excludes any shipping costs). Allow a couple of weeks for the refund to be processed. When unreported damage is found, either a charge will be applied (product will be handled as an out-of-warranty repair) or the product will be shipped back to you.

I don’t have a paypal account, can I pay with my credit card instead?

Yes, you can checkout as a PayPal guest. This allows you to pay by credit or debit card without having to create an account, but still affords you the security and peace of mind that PayPal provides. All major credit cards are accepted:

Visa / Delta / Electron
MasterCard / Eurocard
Maestro
American Express

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.