FAQ
Frequestly Asked Questions
General
Where can I buy?
Shipping International: It’s still possible to purchase a Duo Cart for shipping to address other than US, please contact us at sales@alphardgolf.com for more details. Sorry we cannot arrange delivery to the following countries at this time: China, India, Veitnam.
Can I ride in the golf cart with it?
See our demo here.
Tip: Have the straps go around the handle of the Duo Cart, this way you have access to all the pockets.
How much does it weight?
What is the folded size?
How many dividers are there?
How wide are the wheels?
Differences
What are the benefits compared to having a separate golf bag and push cart?
Compact: The Duo Cart has the golf bag and push cart seamlessly integrated, it folds down to just about the size of a cart bag. It takes up less space in the trunk, and on your golf vacation, the Duo Cart is only one luggage.
Simple and fast set-up: It’s straightforward to set up (3-steps only), hydraulic assisted and you don’t have to deal with the usual extra steps of getting the straps in position and strapping your bag to the cart which may take some time as you need to make sure it is sitting well in the cart and won’t wobble around.
Peace of mind: Your golf bag and the push / pull might not be designed for each other, there are lots of golfers who end up having to shop for another golf bag or vice-versa so the bag will sit well on the push / pull cart. With the Duo Cart, there’s no such problem as the bag and push cart have been seamlessly integrated.
Variety: The Duo Cart’s skin (the fabric) is interchangeable! That means you can switch between different colors or styles. With this unique feature, new looks just got more economical and environmentally friendly.
Is there any difference between pull carts and push carts?
What is the benefit of having 4 wheels?
Operation and maintenance
How do I unfold and fold?
To fold: Tuck away handles, unlock main latch (pull out and twist clockwise), push down on the bag until you hear a click.
See our demo here.
Troubleshoot:
If you are having trouble folding / unfolding the Duo Cart, please refer to this video:- http://youtu.be/M1odBrNWRTQ
Please contact us at support@alphardgolf.com if the problem persists.
I have to push down on the cart to fold it, is it normal?
My Duo Cart seems to veer to one side, can i adjust the alignment?
Please contact us at support@alphardgolf.com if the problem persists.
How do I change the skin?
See our demo here.
How should I clean my Duo cart?
Can I wash the fabric on my Duo cart?
What are some not so obvious features I should know of?
- When it’s raining or very windy attach your scorecard to the inside of the tray cover, the bungee cord is a loop so securing of the card and pencil works the same inside the tray cover.
- When securing the Duo Cart on an electric cart, loop the straps around the handle (instead of around the entire bag), this way you get access to all the pockets.
- When transporting the Duo Cart a short distance, you don’t have to carry it, just wheel it around like you use a travel cover with the black strap near the handle.
Others
What is Alphard Golf's return policy?
In the event that you are not satisfied with any purchase made from our webstore (www.alphardgolf.com), you may return the unused product, along with all original packaging within 30 days of receipt for a full refund or replacement product.
Refunds will be for the purchased price of the returned goods, shipping and handling fees will not be refunded. If the return is due to defective products or an incorrect order, please email Alphard Golf Webstore Customer Support at support@alphardgolf.com and provide photos to initiate the return. In these cases, you may be compensated for the return shipping.
Before returning any product to Alphard Golf, you will need to obtain a Return Material Authorization (RMA) Number from Alphard Golf Webstore Customer Service.
For more details, please click here.
I don’t have a paypal account, can I pay with my credit card instead?
Yes, you can checkout as a PayPal guest. This allows you to pay by credit or debit card without having to create an account, but still affords you the security and peace of mind that PayPal provides. All major credit cards are accepted:
Visa / Delta / Electron
MasterCard / Eurocard
Maestro
American Express
Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.

