FAQ

Frequestly Asked Questions

General

Where can I buy?

Alphard Golf Web shop: The Duo Cart is now available for purchase at the Alphard Golf web shop for deliveries to address in US only.  At this time, only the Duo Cart DX (Deluxe version) and DX skin is available.

Shipping International: It’s still possible to purchase a Duo Cart for shipping to address other than US, please contact us at sales@alphardgolf.com for more details. Sorry we cannot arrange delivery to the following countries at this time: China, India, Veitnam.

Can I ride in the golf cart with it?

Absolutely! Front wheels and the back wheels assembly of the Duo Cart can be removed in just a few easy steps, once removed you are ready to secure it on a riding cart.

See our demo here.

Tip: Have the straps go around the handle of the Duo Cart, this way you have access to all the pockets.

How much does it weight?

The Duo Cart weighs just less than 20lbs (9 kg), that’s pretty light for a push cart and bag combined.

What is the folded size?

Once folded the Duo Cart takes up only the space of a regular cart bag, the folded dimension is: 13” (H) x 43” (L) x 18.5” (W)

How many dividers are there?

The Duo Cart comes with a 14-way full length divider, we added a unique base with varied heights to effectively minimize rattling of clubs.

How wide are the wheels?

The wheels of the Duo Cart are 65mm wide.

Differences

What are the benefits compared to having a separate golf bag and push cart?

There are plenty of advantages, but here are the important few:

Compact: The Duo Cart has the golf bag and push cart seamlessly integrated, it folds down to just about the size of a cart bag. It takes up less space in the trunk, and on your golf vacation, the Duo Cart is only one luggage.

Simple and fast set-up: It’s straightforward to set up (3-steps only), hydraulic assisted and you don’t have to deal with the usual extra steps of getting the straps in position and strapping your bag to the cart which may take some time as you need to make sure it is sitting well in the cart and won’t wobble around.

Peace of mind: Your golf bag and the push / pull might not be designed for each other, there are lots of golfers who end up having to shop for another golf bag or vice-versa so the bag will sit well on the push / pull cart. With the Duo Cart, there’s no such problem as the bag and push cart have been seamlessly integrated.

Variety: The Duo Cart’s skin (the fabric) is interchangeable! That means you can switch between different colors or styles. With this unique feature, new looks just got more economical and environmentally friendly.

Is there any difference between pull carts and push carts?

Appearance-wise, pull carts have 2 wheels while push carts either have 3 or 4 wheels which are more stable. The more important difference though it’s more ergonomic to push, you avoid straining your back, shoulders, and elbows. There’s also less rolling resistance.

What is the benefit of having 4 wheels?

4 wheels offer greater stability when compared to 3 wheels push carts.

Operation and maintenance

How do I unfold and fold?

To unfold: Unlock main latch (pull out and twist counter clockwise), raise the bag, fold out the handle and you are ready to go.

To fold: Tuck away handles, unlock main latch (pull out and twist clockwise), push down on the bag until you hear a click.

See our demo here.

Troubleshoot:
If you are having trouble folding / unfolding the Duo Cart, please refer to this video:- http://youtu.be/M1odBrNWRTQ

Please contact us at support@alphardgolf.com if the problem persists.

I have to push down on the cart to fold it, is it normal?

Yes, it’s normal that you need to push down on the cart because there’s a hydraulic cylinder hidden in the aluminum tube.  It is like the hydraulic cylinders for a car’s trunk.  It power assists to unfold the cart, but you have to apply a little force to fold it back down.

My Duo Cart seems to veer to one side, can i adjust the alignment?

Yes, please follow the instructions in this video:- http://youtu.be/M1odBrNWRTQ.

Please contact us at support@alphardgolf.com if the problem persists.

How do I change the skin?

It’s not complicated and will only take a few minutes.

See our demo here.

How should I clean my Duo cart?

We recommend that you use a damp cloth to clean your cart.

Can I wash the fabric on my Duo cart?

We recommend wiping the fabric clean with mild soap, taking care not to soak the material. Do not machine wash the fabric or use bleach.

What are some not so obvious features I should know of?

- When it’s raining or very windy attach your scorecard to the inside of the tray cover, the bungee cord is a loop so securing of the card and pencil works the same inside the tray cover.

- When securing the Duo Cart on an electric cart, loop the straps around the handle (instead of around the entire bag), this way you get access to all the pockets.

- When transporting the Duo Cart a short distance, you don’t have to carry it, just wheel it around like you use a travel cover with the black strap near the handle.

Others

What is Alphard Golf's return policy?

In the event that you are not satisfied with any purchase made from our webstore (www.alphardgolf.com), you may return the unused product, along with all original packaging within 30 days of receipt for a full refund or replacement product.

Refunds will be for the purchased price of the returned goods, shipping and handling fees will not be refunded. If the return is due to defective products or an incorrect order, please email Alphard Golf Webstore Customer Support at support@alphardgolf.com and provide photos to initiate the return. In these cases, you may be compensated for the return shipping.

Before returning any product to Alphard Golf, you will need to obtain a Return Material Authorization (RMA) Number from Alphard Golf Webstore Customer Service.

For more details, please click here.

I don’t have a paypal account, can I pay with my credit card instead?

Yes, you can checkout as a PayPal guest. This allows you to pay by credit or debit card without having to create an account, but still affords you the security and peace of mind that PayPal provides. All major credit cards are accepted:

Visa / Delta / Electron
MasterCard / Eurocard
Maestro
American Express

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.

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