FAQ

Frequestly Asked Questions

General
[wpspoiler name=”Where can I buy?”  style=”swanky-purse”]Alphard Golf Web shop: The Duo Cart is now available for purchase at the Alphard Golf web shop for deliveries to address in US only.

Shipping International: It’s still possible to purchase a Duo Cart for shipping to address other than US, please contact us at sales@alphardgolf.com for more details. Sorry we cannot arrange delivery to the following countries at this time: China, India, Veitnam. [/wpspoiler] [wpspoiler name=”Can I ride in the golf cart with it?” style=”swanky-purse”]Absolutely! Front wheels and the back wheels assembly of the Duo Cart can be removed in just a few easy steps, once removed you are ready to secure it on a riding cart.

See our demo [video_lightbox_youtube video_id=lodkGxH8jPM width=853 height=480 anchor=here].

Tip: Have the straps go around the handle of the Duo Cart, this way you have access to all the pockets.

Note: When you put the wheels back, make sure the front wheel with a brake disc is put back on the left front of the Duo Cart. Your brake will not work if the wheel with brake disc is on the wrong side.

[/wpspoiler] [wpspoiler name=”What is the difference between Duo Evolution, Duo Deluxe and Duo Lite?” style=”swanky-purse”]The Duo Cart main frames are all the same (ie. all folds down to compact in 2 easy steps), but each is different in style & colors and the number of pockets available.

– Duo Evolution has a thermoformed external putter well catering to even large grips, and 9 pockets including an insulated cooler pocket. Comes in Black/Bright White, Black/Grabber Yellow and Black/Neon Green
– Duo Deluxe has 9 pockets including an insulated cooler pocket. Comes in Red, Navy and Black.
– Duo Lite has 6 pockets and comes in fun colors of Orange, Lime and Violet.

[/wpspoiler] [wpspoiler name=”How much does it weight?” style=”swanky-purse”]The Duo Cart weighs just less than 20lbs (9 kg), that’s pretty light for a push cart and bag combined.
[/wpspoiler] [wpspoiler name=”What is the folded size?” style=”swanky-purse”]Once folded the Duo Cart takes up only the space of a regular cart bag, the folded dimension is: 13” (H) x 43” (L) x 18.5” (W)[/wpspoiler] [wpspoiler name=”How many dividers are there?” style=”swanky-purse”]The Duo Cart comes with a 14-way full length divider, we added a unique base with varied heights to effectively minimize rattling of clubs.[/wpspoiler] [wpspoiler name=”How wide are the wheels?” style=”swanky-purse”]The wheels of the Duo Cart are 65mm wide.[/wpspoiler]

Differences

[wpspoiler name=”What are the benefits compared to having a separate golf bag and push cart?” style=”swanky-purse”]There are plenty of advantages, but here are the important few:

30% more Compact: The Duo Cart has the golf bag and push cart seamlessly integrated, it folds down to just about the size of a cart bag. It takes up less space in the trunk, and on your golf vacation, the Duo Cart is only one luggage.

3x Faster Set Up: It’s straightforward to set up (2-steps only), hydraulic assisted and you don’t have to deal with the usual extra steps of getting the straps in position and strapping your bag to the cart which may take some time as you need to make sure it is sitting well in the cart and won’t wobble around.

Peace of mind: Your golf bag and the push / pull might not be designed for each other, there are lots of golfers who end up having to shop for another golf bag or vice-versa so the bag will sit well on the push / pull cart. With the Duo Cart, there’s no such problem as the bag and push cart have been seamlessly integrated.

Variety: The Duo Cart’s skin (the fabric) is detachable! That means you can switch between different colors or styles. With this unique feature, new looks just got more economical and environmentally friendly.
[/wpspoiler] [wpspoiler name=”Is there any difference between pull carts and push carts?” style=”swanky-purse”] Appearance-wise, pull carts have 2 wheels while push carts either have 3 or 4 wheels which are more stable. The more important difference though it’s more ergonomic to push, you avoid straining your back, shoulders, and elbows. There’s also less rolling resistance.[/wpspoiler] [wpspoiler name=”What is the benefit of having 4 wheels?” style=”swanky-purse”]4 wheels offer greater stability when compared to 3 wheels push carts.[/wpspoiler]

Operation and maintenance

[wpspoiler name=”I have to push down on the cart to fold it, is it normal?” style=”swanky-purse”]Yes, it’s normal that you need to push down on the cart because there’s a hydraulic cylinder hidden in the aluminum tube.  It is like the hydraulic cylinders for a car’s trunk.  It power assists to unfold the cart, but you have to apply a little force to fold it back down.[/wpspoiler] [wpspoiler name=”How do I prepare the Duo Cart to ride on an electric cart?” style=”swanky-purse”] Detach the front wheels and the back wheels assembly of the Duo Cart, once removed you are ready to secure it on a riding cart.

See our demo [video_lightbox_youtube video_id=lodkGxH8jPM width=853 height=480 anchor=here].

Tip: Have the straps go around the handle of the Duo Cart, this way you have access to all the pockets.

Note: When you put the wheels back, make sure the front wheel with a brake disc is put back on the left front of the Duo Cart. Your brake will not work if the wheel with brake disc is on the wrong side.[/wpspoiler] [wpspoiler name=”The brake is not engaging, how can I fix it?” style=”swanky-purse”] Usually this is caused by the front wheel with brake disc being put on the wrong side.  Please check if the disc with positive pin holes is on the left side of the front wheel when you are standing behind the handle.  Then,  make sure that wheel is all the way pushed in.

Please contact us at support@alphardgolf.com if the problem persists.[/wpspoiler] [wpspoiler name=”There’s a clanking sound from the front wheels (brake not engaged), how can I fix it?” style=”swanky-purse”]The sound is likely caused by the brake peg not totally extracting from the holes in the front wheel after the braking lever was released, it can be fixed easily by loosening the tightness of the brake cable.

Please loosen the brake cable nut to fix it (see reference photo here).

Please contact us at support@alphardgolf.com if the problem persists.[/wpspoiler]

[wpspoiler name=”How do I change the skin?” style=”swanky-purse”]It’s not complicated and will only take a few minutes.

See our demo [video_lightbox_youtube video_id=cEsH8Nsj7J4 width=853 height=480 anchor=here].[/wpspoiler] [wpspoiler name=”How should I clean my Duo cart?” style=”swanky-purse”]We recommend that you use a damp cloth to clean your cart.[/wpspoiler] [wpspoiler name=”Can I wash the fabric on my Duo cart?” style=”swanky-purse”]We recommend wiping the fabric clean with mild soap, taking care not to soak the material. Do not machine wash the fabric or use bleach.[/wpspoiler] [wpspoiler name=”What are some not so obvious features I should know of?” style=”swanky-purse”]- When it’s raining or very windy attach your scorecard to the inside of the tray cover, the bungee cord is a loop so securing of the card and pencil works the same inside the tray cover.

– When securing the Duo Cart on an electric cart, loop the straps around the handle (instead of around the entire bag), this way you get access to all the pockets.

– When transporting the Duo Cart a short distance, you don’t have to carry it, just wheel it around like you use a travel cover with the black strap near the handle.[/wpspoiler]

Others

[wpspoiler name=”What is Alphard Golf’s return policy?” style=”swanky-purse”]

In the event that you are not satisfied with any purchase made from our webstore (www.alphardgolf.com), you may return the unused product, along with all original packaging within 30 days of receipt for a full refund or replacement product.

Refunds will be for the purchased price of the returned goods, shipping and handling fees will not be refunded. If the return is due to defective products or an incorrect order, please email Alphard Golf Webstore Customer Support at support@alphardgolf.com and provide photos to initiate the return. In these cases, you may be compensated for the return shipping.

Before returning any product to Alphard Golf, you will need to obtain a Return Material Authorization (RMA) Number from Alphard Golf Webstore Customer Service.

For more details, please click here.[/wpspoiler] [wpspoiler name=”I don’t have a paypal account, can I pay with my credit card instead?” style=”swanky-purse”]

Yes, you can checkout as a PayPal guest. This allows you to pay by credit or debit card without having to create an account, but still affords you the security and peace of mind that PayPal provides. All major credit cards are accepted:

Visa / Delta / Electron
MasterCard / Eurocard
Maestro
American Express

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.
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